Notice at Collection

What we collect: identifiers (name, email, phone, IP address, cookie and advertising IDs); customer records information; commercial information; internet and network activity; approximate location from IP address; professional and employment information; and inferences.

Why: to respond to you, operate and improve the Marketing Website, market and advertise our services, measure campaigns, manage our sales relationships, secure our systems, and comply with law.

Do we sell or share it? Yes. We sell and share identifiers, internet and network activity, commercial information, professional information, and inferences with advertising platforms and sales intelligence providers for advertising and analytics.

Sensitive personal information: we do not collect it through this marketing website. Sensitive information handled in the Accel Health product is covered by the separate product privacy notice.

How long we keep it: see the retention column in Section 2 below.

Your choices: Your privacy choices.

Privacy Policy

Effective Date: August 31, 2026
Last Updated: August 31, 2026

This Privacy Policy explains how Accel Health, Inc. (“Accel Health,” “we,” “us,” or “our”) collects, uses, discloses, and retains personal information through our marketing website at accelhealth.ai and any pages, forms, or content that link to this Policy (collectively, the “Marketing Website”).

Throughout this Policy, “Marketing Website” means accelhealth.ai and its forms. It does not mean the Accel Health product. Where this Policy says we do not collect a particular kind of information, that statement is about the Marketing Website only.

What this Policy does not cover. This Policy does not apply to:

• The Accel Health credentialing and payer enrollment application at app.accelhealth.ai, which is governed by the Accel Health Product Privacy Notice.
• Information we process on behalf of our business customers as a service provider or business associate. That information is governed by our agreements with those customers, including Business Associate Agreements where protected health information is involved, and by those customers’ own privacy notices. If you are a patient or a staff member of one of our customers, please contact that organization directly.
• Third-party websites we link to, which have their own privacy practices.

1. About Accel Health and What We Do

Accel Health provides an AI-native platform for healthcare provider credentialing and payer enrollment. Healthcare organizations and individual providers use our platform to manage credentialing files, submit and track payer enrollment applications, and maintain compliance documentation.

The Marketing Website is our informational and lead-generation site. We use it to describe our services, publish content, and allow prospective customers to request information, sign up for credentialing services, or schedule a conversation with our team.

2. Categories of Personal Information We Collect

We collect the following categories of personal information through the Marketing Website. The category names in the left column are the categories defined under the California Consumer Privacy Act.

Sensitive personal information. We do not collect sensitive personal information through the marketing website. We do not request your Social Security number, driver’s license or state ID number, financial account or payment card number, precise geolocation, account credentials, racial or ethnic origin, religious beliefs, union membership, genetic or biometric data, or health information through any form on the Marketing Website. If you send us sensitive information voluntarily, for example in a free-text message, we do not use it to infer characteristics about you.

(Note: personal information collected inside the credentialing product, which may include Social Security number, date of birth, and licensure data required for payer enrollment, is described in the separate product privacy notice.)

Deidentified and aggregated information. We may create deidentified or aggregated information from the above. We maintain it in deidentified form, do not attempt to reidentify it, and contractually require recipients to do the same.

3. Where We Get Personal Information

• Directly from you, when you complete a form, schedule a meeting, subscribe to communications, or contact us.
• Automatically from your device, through cookies, pixels, tags, SDKs, and server logs, as described in Section 6.
• From third parties, including business contact data providers, advertising and social media platforms, event and webinar partners, and publicly available professional sources such as provider directories and licensure registries.

4. How We Use Personal Information

We use personal information for the following business and commercial purposes:

• Responding to you. Answering inquiries, scheduling meetings, and providing information you request.
• Providing and improving the Marketing Website. Operating, securing, debugging, and improving the Marketing Website and its forms.
• Marketing and advertising. Sending marketing communications you have not opted out of, measuring campaign performance, building and refining audiences, and delivering advertising to you on third-party platforms, including advertising based on your activity across other websites and services.
• Sales and business development. Qualifying inquiries, routing them to the right team, and managing our customer relationships in our CRM.
• Analytics. Understanding how visitors find and use the Marketing Website so we can improve it.
• Security and fraud prevention. Detecting and preventing malicious, deceptive, or illegal activity, and protecting our systems and users.
• Legal and compliance. Complying with law, responding to lawful requests, and establishing, exercising, or defending legal claims.
• Corporate transactions. Evaluating or completing a merger, acquisition, financing, or sale of assets.

We do not use personal information collected through the Marketing Website to make automated decisions that produce legal or similarly significant effects about you.

Retention. We keep each category for the period stated in the table in Section 2, or longer where a longer period is required to comply with law, resolve disputes, enforce agreements, or maintain security and audit records. Where a stated period is not workable for a specific record, we determine retention based on how long we have an active relationship with you, whether the information is still needed for the purpose it was collected, and any applicable legal or contractual retention obligation. Records of privacy rights requests are retained for at least 24 months as required by California law.

5. How We Disclose Personal Information

Categories of third parties who receive personal information:

We name the specific advertising and analytics providers we use in Section 6, because those are the ones your privacy choices control.

Categories of personal information disclosed for a business purpose in the last 12 months: identifiers; customer records information; commercial information; internet or other electronic network activity; geolocation data; professional or employment-related information; and inferences.

We do not disclose your personal information to third parties for those third parties’ own independent direct marketing purposes, other than as described in the “sale” and “sharing” section immediately below.

5a. “Sale” and “Sharing” of Personal Information

California and several other states define “sale” and “sharing” broadly. Under those definitions, our use of advertising technologies on the Marketing Website constitutes a sale and a share of personal information under California law, and targeted advertising under other state privacy laws.

We are telling you this plainly rather than relying on a narrower reading.

Categories of personal information we sell or share:

• Identifiers, including online and advertising identifiers
• Internet or other electronic network activity
• Commercial information
• Professional or employment-related information
• Inferences

Categories of third parties to whom we sell or share: advertising and social media platforms (Meta, Google, LinkedIn) and sales intelligence providers (Apollo).

We do not sell or share sensitive personal information, and we do not use or disclose sensitive personal information for purposes other than those permitted without a right to limit under California law. As a result, we do not offer a separate “Limit the Use of My Sensitive Personal Information” control for the Marketing Website.

We do not knowingly sell or share the personal information of consumers under 16 years of age. The Marketing Website is not directed to children, and we do not knowingly collect personal information from anyone under 18.

We do not receive monetary payment for your personal information. “Sale” applies here because these disclosures involve other valuable consideration, namely advertising services and measurement.

How to opt out: see Section 8.

6. Cookies, Analytics, and Advertising Technologies

We and our partners use cookies, pixels, tags, local storage, and server-side integrations on the Marketing Website. We group them into three categories, which map exactly to the controls in our privacy preferences tool.

Strictly necessary. Required for the Marketing Website to function: page delivery, security, load balancing, form submission, fraud prevention, and remembering your privacy choices. These cannot be turned off, and we do not use them for advertising.

Analytics. Help us understand how the Marketing Website is used so we can improve it. These include Google Analytics and HubSpot’s analytics tracking.

Advertising. Used to deliver and measure advertising, including advertising shown to you on other websites and platforms based on your activity here. These include the Meta Pixel and Meta Conversions API, Google Ads conversion tracking, the LinkedIn Insight Tag and LinkedIn conversion tracking, Apollo, and Klaviyo.

Server-side tracking. Some of these integrations run from our servers rather than your browser. Server-side conversion events can include your name, email address, and telephone number in hashed (obscured) form, along with advertising identifiers. Hashing does not make this information anonymous, and we treat it as personal information. When you turn off Advertising or send a recognized opt-out signal, we suppress these server-side advertising and conversion events as well as the browser-based ones.

Your choices. Use the Your Privacy Choices link in our website footer to open the privacy preferences tool and turn Analytics or Advertising on or off at any time. Your choice is stored in a cookie on the browser and device you set it on, so you will need to set it again on other browsers and devices, or if you clear your cookies.

Default behavior. Unless you tell us otherwise or send a recognized opt-out signal, Analytics and Advertising technologies are on. You can turn them off at any time. We do not treat your continued use of the Marketing Website as agreement to anything.

Browser controls. Most browsers let you block or delete cookies. Doing so may break parts of the Marketing Website.

Do Not Track. Browsers’ “Do Not Track” signals are not standardized and we do not respond to them. We do honor Global Privacy Control, as described in Section 8.

7. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights. We honor these rights for residents of every U.S. state with a comprehensive privacy law, and as a matter of practice we do not require you to prove your state of residence in order to exercise them.

• Right to know and access. Request confirmation of whether we process your personal information, and obtain the specific pieces we hold, the categories collected, the sources, the purposes, and the categories of third parties to whom we disclosed it.
• Right to delete. Request that we delete personal information we collected from you, subject to legal exceptions.
• Right to correct. Request that we correct inaccurate personal information about you.
• Right to data portability. Receive your personal information in a portable and, where technically feasible, readily usable format.
• Right to opt out of sale and sharing. Direct us to stop selling or sharing your personal information. See Section 8.
• Right to opt out of targeted advertising. Direct us to stop processing your personal information for advertising selected based on your activity across nonaffiliated websites and services. See Section 8.
• Right to opt out of profiling in furtherance of decisions producing legal or similarly significant effects. We do not conduct such profiling through the Marketing Website.
• Right to limit use and disclosure of sensitive personal information. We do not collect sensitive personal information through the marketing website, so this control is not applicable here. Sensitive personal information collected in the Accel Health product is addressed in the separate product privacy notice, which describes the right to limit its use and disclosure.
• Right to non-discrimination. We will not deny you services, charge you a different price, or provide a different level of quality because you exercised a privacy right. We do not offer financial incentives in exchange for personal information.
• Right to appeal. If we decline your request, you may appeal. See Section 9.

8. How to Opt Out of Sale, Sharing, and Targeted Advertising

There are three ways, and any one of them is enough.

1. Use the “Your Privacy Choices” link. It appears in the footer of every page. Turn off Advertising. Turning off Advertising is our mechanism for submitting a Do Not Sell or Share My Personal Information request and an opt-out of targeted advertising. When Advertising is off, we stop loading advertising technologies in your browser and we stop sending server-side advertising and conversion events tied to your activity.

2. Send a Global Privacy Control signal. We recognize and honor the Global Privacy Control (GPC) as a valid request to opt out of the sale and sharing of personal information and of targeted advertising. If your browser or extension sends GPC, we apply the opt-out automatically to that browser and device, without asking you to confirm and without changing your experience of the Marketing Website. If you are logged in or otherwise known to us at the time, we also apply the opt-out to your record. You can learn more at globalprivacycontrol.org.

3. Email us. Send a request to support@accelhealth.ai with “Do Not Sell or Share” in the subject line. Include the email address you use with us so we can apply the opt-out to your record.

What an opt-out does and does not do. An opt-out stops us from selling or sharing your personal information going forward and stops targeted advertising based on your activity across other sites. It does not stop us from showing you ads generally, and it does not delete information we previously disclosed. To have information deleted, submit a deletion request under Section 9.

Scope. Preference tool choices and GPC signals are stored per browser and per device. To opt out everywhere, set the preference on each browser and device you use, or email us so we can apply it to your record across channels.

9. How to Submit a Privacy Request

Email support@accelhealth.ai with “Privacy Request” in the subject line, and tell us which right you are exercising.

Verification. To protect you, we verify requests before acting on them. For access, deletion, correction, and portability requests we will ask you to confirm control of the email address associated with the information, and we may ask for additional information to match you to our records. We will not use verification information for any other purpose. We do not require verification for opt-out requests.

Timing. We confirm receipt within 10 business days and respond within 45 calendar days. If we need more time we will tell you why, and we may extend by up to an additional 45 days.

Authorized agents. You may use an authorized agent to submit a request. The agent must provide either a written, signed permission from you or evidence of a valid power of attorney. Unless the agent has power of attorney, we may contact you directly to confirm the authorization and to verify your identity.

Appeals. If we decline your request in whole or in part, you may appeal by replying to our response or emailing support@accelhealth.ai with “Privacy Appeal” in the subject line. We will respond to appeals within 45 days (or 60 days where required by your state’s law) and will explain our reasoning. If we deny your appeal, we will provide you with a method to contact your state Attorney General to submit a complaint.

10. Additional Information for Residents of Certain States

Virginia, Colorado, Connecticut, Texas, Oregon, Montana, Delaware, New Jersey, New Hampshire, Nebraska, Minnesota, Maryland, and other states with comprehensive privacy laws.

If you are a resident of a state with a comprehensive consumer privacy law, you have the rights described in Section 7 and may exercise them as described in Section 9, including the right to appeal a decision we make on your request.

We recognize universal opt-out mechanisms, including Global Privacy Control, as valid opt-out requests in every state where we are required to do so, and as a matter of practice in states where we are not.

Some of these laws apply only to individuals acting in a personal or household capacity and do not apply to individuals acting in a commercial or employment context. We do not use that distinction to refuse requests submitted through this website.

Nevada. Nevada residents may submit a request that we not sell certain covered information. Use the Your Privacy Choices link in our footer, or email us as described in Section 9.

11. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, least-privilege permissions, confidentiality obligations for personnel, and vendor security review. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We maintain an incident response process and will notify you and applicable regulators of a security breach as required by law.

12. Children

The Marketing Website is intended for a business audience and is not directed to children. We do not knowingly collect personal information from anyone under 18, and we do not knowingly sell or share the personal information of consumers under 16. If you believe a child has provided us personal information, contact support@accelhealth.ai and we will delete it.

13. Where Information Is Processed

We are based in the United States and process personal information in the United States. Some of our service providers process information in other countries. If you access the Marketing Website from outside the United States, understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your location.

14. Changes to This Policy

We will update this Policy when our practices change. We will revise the “Last Updated” date at the top and, for material changes, provide additional notice such as a banner on the Marketing Website or an email where we have your address. We will not apply materially different practices to information already collected without giving you notice and, where required, an opportunity to object.

This Policy replaces our previous Privacy Policy dated April 24, 2024.

15. Contact Us

Accel Health, Inc.
24871 S Ellsworth Rd, Ste 100-152
Queen Creek, AZ 85142
Email: support@accelhealth.ai

If you have a disability and need this Policy in an alternative format, email us and we will provide one.